Discussion 1: Communication Media Minicase (graded)
Eureka! is a telephone and Internetbased
concierge service that specializes in obtaining things that are hard to find
(e.g., Super Bowl tickets, firstedition books from the 1500s, Fabergé eggs).
It currently employees 60 staff members who work 24 hours per day (over three
shifts). Staff members answer phone calls and respond to requests entered on
the Eureka! website. Currently, each staff member has a desktop PC with two
monitors and a tw..